Problem Downloading Beaded Bead eBook

jolif wrote

on Sep 26, 2010 7:47 PM

ONe more chiming in with the same problem - tried to download the beaded beads ebook - access denied. Hope the problem will be fixed - it looks quite interesting.

Joli

Stache wrote

on Sep 26, 2010 9:14 PM

I'm having the same issues and cannot find a contact email or phone number for Beading Daily to report the problem. All I could find were the rediculous FAQ as well. I'm on a PC and I have tried Firefox and Internet Explorer. I don't believe it is our computers.

Maybe someone at Beading Daily will actually monitor these forums and do something about the problem.

Di

Allane wrote

on Sep 27, 2010 12:33 AM

Add my frustration to the list - though it's somewhat of a relief to know it's not just me! I tried from the email and from the website, using IE and Firefox, to no avail. Definitely disappointing, though I did download the free instructions to Rounds of Color Charted Bead Patterns, which appears to be based on similar principles - guess we'll find out whenever the booklet becomes accessible.

SBert2 wrote

on Sep 27, 2010 7:38 AM

Same prob-access denied; Help sends to FAQs; no link to support.

VibekeS wrote

on Sep 27, 2010 8:33 AM

mee too no access

troll3 wrote

on Sep 27, 2010 10:39 AM

Same here on PC + FF... Was hoping to see a note from Beading Daily here by now.

SultrySilver wrote

on Sep 27, 2010 11:08 AM

DITTO!  I am soooooo disappointed!

Lea

Carol S.2 wrote

on Sep 27, 2010 11:10 AM

Same problem. Hope they fix it soon. Looks interesting

DebZ@5 wrote

on Sep 27, 2010 11:33 AM

I also got the access denied message, after the website recognized me as a current member.

SEllen 2 wrote

on Sep 27, 2010 12:56 PM

In another post about this it was stated that the directions were incorrect and that the e-book has now been removed. Presumably to make the corrections to the directions.

However, NO ONE from the staff of Beading Daily has replied as yet.

TiaW2 wrote

on Sep 27, 2010 1:36 PM

That thread is located at http://www.beadingdaily.com/forums/t/9351.aspx .

I am absolutely amazed that no one from Beading Daily has responded to this issue. Just leave us hanging.

SBert2 wrote

on Sep 27, 2010 7:56 PM

THE LINK SEEMS TO BE WORKING - just downloaded. PC & IE

DebZ@5 wrote

on Sep 27, 2010 9:51 PM

I emailed customer service this morning(9-27-10)and got a reply this afternoon. 

Here it is:

Hello
Thank you for your inquiry. I apologize for your frustration.
We had an issue with the file on our side and it has been corrected.
Please log in again and you should now be able to access the file.

If you have any other questions, please let us know.

Judee Robinson
Interweave Customer Support
866-949-1646

I have now successfully downloaded the new book.  The email address for customer service is:   beadingdaily@interweave.com

Deb

mustangmaggie wrote

on Sep 28, 2010 3:51 AM

  Yeah!!!

Thank you Beading Daily for correcting the link.

 I can't wait to get more seed beads and start these projects!